TPBank establishes self-service ‘offices’ based on video control functions

6 June 2017

TPBankTPBank, a Vietnamese bank founded by joint forces of the Bank for Investment and Development of Vietnam, and Citibank in 2008, is expanding its customer services by introducing video-banking kiosks in the country. The bank has already launched 12 interactive video-based banking locations dubbed ‘LiveBank’ with 50 more branches to be commissioned within the following year.

The new service is a result of cooperation between the bank and a fintech startup Scale360 with offices in the UK and Bangkok. LiveBank allows account holders of TPBank to deposit their accounts with cash, file applications for some loans and talk to the live support employee using the video connection integrated into the machines.

To proceed with their usual banking operations customers just need to scan and, thus, upload their documents through the system’s scanner, verify their identity and sign in their accounts by means of biometric authorization. LiveBank kiosks also allow customers to print out various application forms for an array of financial services.

Dinh Van Chien, deputy chief executive responsible for retail banking at TPBank, notes that the deployment of the new interactive interface for services provision comes in line with the company’s strategy for digitizing their products, and the bank is oriented at further improvement of customer experience providing higher accessibility to the financial instruments and services while matching them to the lifestyles of the customers.

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