Customers of Emirates NBD may use a video talk for electronic banking services

24 July 2017

Emirates NBDEmirates NBD, a Dubai-based largest banking group across the Middle East, announced the introduction of its new interactive service to improve customer experience when banking online or through their mobile devices. Users may turn on a video chat accessible on their desktops and smartphones to instantly request for queries and transactions via their Personal Banking Advisor in a matter of single button click on the upgraded website of the bank.

The innovative offering for streamlining the banking process comes within the framework of the bank’s $136 million spending on digitizing and modernizing the financial services and products within the coming three year period.

Coming to the new website customers get a freedom to customize their profiles adding their pictures and linking accounts to the social media profiles, creating desired nicknames for their bank accounts and cards, which is aimed at speeding up the transactions making them seamless and convenient. Customers will be able to avail themselves of a Digital Store with a tailored newsline notifying of available updates and fresh offerings targeting to provide assistance to customers in achieving their financial goals while establishing reasonable savings objectives.

Suvo Sarkar, speaking for Emirates NBD, noted that the funds allocated by the bank for the technology innovations will be used with the ultimate goal to provide digital banking services with the human elements.

Sarkar adds that customers will be using FaceBanking button to have a video talk with a Personal Banking Advisor over a range of questions from a simple query to loan provision terms.

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