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Help & Support
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How can I become a client of Worldcore?
Each company in the world or each internet user over 18 years old may become a Worldcore client. To get an account follow the registration procedure, specifying your e-mail, password and secret word. The password for Worldcore account should be different from your e-mail password.
What is the difference between the individual and corporate accounts?
In practice individual account is used for personal payments like shopping, investing, paying bills, buying goods and other. Corporate account is used for business transactions. Corporate account is an ideal solution for high-volume clients. In case our compliance department suspects the use of individual account for business purposes, the account may be suspended.
Why do I specify my e-mail?
E-mail address is required to access your Worldcore account as well as it is required for password recovery Furthermore, e-mail is involved in account security system provided for each client, as one-time PIN is sent to the e-mail to confirm every outgoing payment.
What is secret word?
This may be a word or a phrase used as an identifier for Worldcore account holder. You may be requested to provide a secret word while contacting our Customer Service.. Furthermore, Secret Word is required to make some changes in account profile if it is required in the future.
What should I do if I entered the password at registration and forgot it?
Use the instant password recovery option that is available from «Sign in» section of Worldcore website.
What should I do if I have lost access to e-mail?
This situation requires to get in touch with our Customer Service. Account access will be recovered but you ill be required to provide identity proof and to describe us the latest sent or received payments.
What should I do if I have lost the secret word?
Please feel free to contact the Customer Service and be ready to confirm your identity and to describe us the latest sent or received payments.
What should I do if I have changed the phone number required for sms verification?
Please feel free to contact the Customer Service. You will be required to provide secret word to integrate your new phone number in security system.
May I close my account with Worldcore?
Yes, this is possible upon request.
What should I do if one-time pin received on e-mail or sms is invalid?
Please check Spam folder of your mailbox first, most likely the message with one-time pin hit there, otherwise you need to press «Resend» button to request the new code.
WHAT SHOULD I TYPE IN ACCOUNT NAME FIELD?
The Account name allows the recipient to view the sender’s name in transfer details as well as it allows the sender to see the account name of recipient while making internal money transfer to another Worldcore account holder. Your nickname in e-mail address is your default account name. Example: if your e-mail is mail_owner@hostmail.com, then the system automatically assigns Mail_owner name to your account.
Can I change my Account name?
Yes.
MAY I CHANGE DATA IN PROFILE AFTER SENDING THE APPLICATION FOR VERIFICATION?
Yes, you may, however, in this case you will be required to press «Submit» button again, otherwise changes won’t be saved.
Can I change profile data after verification?
Yes, you may, but after making changes be sure you submitted application by pressing «Submit» button at the end of verification form.
How long does the verification take?
Same day approval is guaranteed for all corporate account holders and up to 48 hours is required for Individual account verification.
MAY I USE MY ACCOUNT WITHOUT VERIFICATION?
Yes, your account will be fully active for e-currency and internal payments but you will not have access to bank payments.
Can my account be blocked if it is not verified?
No.
Can I verify account by sending letter or contacting online consultant?
No, verification is performed only via the interface of your account.
ARE THERE ANY ADDITIONAL FEES FOR UNVERIFIED ACCOUNTS?
No, fees are equal and fixed for all types of accounts.
What is the reason for verification?
As a licensed financial institution, Worldcore must comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) rules. Verification doesn’t require any special documents or skills, it’s just a basic package of documents confirming identity, address and nature of business of the client.
MAY I UPGRADE MY PERSONAL ACCOUNT TO THE CORPORATE ACCOUNT?
No, this is not allowed. In this case you will need to open a new corporate account.
Can I continue using the same account with Worldcore after winding-up of a legal entity?
You may, but you will be required to update data in the profile and repeat the verification.
What is Utility bill?
This is a document usually issued for electricity, gas or water bill.
WHAT SHOULD I DO IF I HAVE NO UTILITY BILL?
Thats’ not a problem because you may also provide bank statement for address verification.
WHAT SHOULD I DO IF I HAVE A PART OF DATA FOR VERIFICATION, AND THE OTHER PART WILL BE AVAILABLE LATER?
Just complete the verification form with the details you already have and press Save. By the time you have all details and documents please complete filling in the form and apply for verification.
MAY I VERIFY MY ACCOUNT BY E-MAIL OR CONTACTING ONLINE CONSULTANT?
No, verification is possible only via Worldcore account interface.
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